Design-Builder Contract KPIs

The success of a Fiber to the Home (FTTH) project is dependent on the Design-Builder’s performance, which can be measured through various Key Performance Indicators (KPIs). These KPIs help to ensure that the project stays on track and meets the high-quality standards required. Below is a table outlining some of the critical KPIs for the Design-Builder.

Key Performance Indicators Table

KPI Name	Description	Target	Measurement Interval	Reporting Method
Build Velocity	The rate at which the fiber network is being deployed.	e.g., 5 km/day	Weekly	Progress reports submitted to Project Manager
Number of Defects Identified in Audits	The quantity of defects or non-conformances found during quality audits.	e.g., Less than 2% of inspected assets	After each major project milestone	Audit reports submitted to Quality Assurance
On-Time Delivery Rate	The percentage of project milestones completed by the agreed upon deadlines.	e.g., 95%	After each project milestone	Milestone completion reports
Change Order Turnaround Time	The time taken to process and implement a change order.	e.g., Within 10 working days	Per change order	Change order logs and implementation reports
Health and Safety Incidents	The number and severity of health and safety incidents on-site.	e.g., Zero Lost Time Incidents	Daily	Health and safety incident logs
Customer Satisfaction Score	Satisfaction rating from stakeholders and end-users based on surveys.	e.g., Above 80 on a scale of 100	Quarterly	Survey results and reports
Network Performance Metrics	Post-construction network performance, including speed and uptime.	e.g., 99.9% uptime, >1 Gbps speed	Monthly	Network performance monitoring systems

KPI Name

Description

Target

Measurement Interval

Reporting Method

Build Velocity

The rate at which the fiber network is being deployed.

e.g., 5 km/day

Weekly

Progress reports submitted to Project Manager

Number of Defects Identified in Audits

The quantity of defects or non-conformances found during quality audits.

e.g., Less than 2% of inspected assets

After each major project milestone

Audit reports submitted to Quality Assurance

On-Time Delivery Rate

The percentage of project milestones completed by the agreed upon deadlines.

e.g., 95%

After each project milestone

Milestone completion reports

Change Order Turnaround Time

The time taken to process and implement a change order.

e.g., Within 10 working days

Per change order

Change order logs and implementation reports

Health and Safety Incidents

The number and severity of health and safety incidents on-site.

e.g., Zero Lost Time Incidents

Daily

Health and safety incident logs

Customer Satisfaction Score

Satisfaction rating from stakeholders and end-users based on surveys.

e.g., Above 80 on a scale of 100

Quarterly

Survey results and reports

Network Performance Metrics

Post-construction network performance, including speed and uptime.

e.g., 99.9% uptime, >1 Gbps speed

Monthly

Network performance monitoring systems

Each KPI should be regularly monitored, and the results should be communicated to all stakeholders. The achievement of these KPIs is critical for the overall success of the FTTH project and for maintaining a strong and productive working relationship between the Design-Builder and the client.